90 Years of Excellence
Rosgosstrakh (RGS) has been around for over 90 years. It is the major insurance player on the Russian market. With more than 25 million private and 250,000 corporate clients from all over the country, 3,000 regional offices and 400 claim centers, the company strives to provide a full range of high-quality insurance products from popular auto policies to insurance of domestic animals and spacecraft.
Today, we offer more than 50 different types of insurance to cover individuals and businesses. Our success and sustainable growth in today’s economy is all due to the day-to-day commitment of our people. We employ more than 100,000 well trained, professional staff.
Our staff is there to help clients deal with incidents without too much fuss and stress.
Exceptional Claim Service
At RGS we work hard to make insurance even simpler, faster and more reliable for our clients. And we do our best to keep our claim service absolutely stress-free. In our claim centers we keep queues to a minimum and clients are treated with care. Our well-trained specialists are there to help clients deal with accidents speedily and efficiently.
Our unique nationwide network of more than 400 claim centers across Russia is equipped with the state-of-the-art software ClaimCenter which is most advanced system in Europe and help us deal with all claim situations quickly and effectively.
Our personnel are trained to provide flawless and quick claim settlement. We provide client assistance in any part of the country. It doesn't matter where the client is or where the policy was purchased.
We operate a fast efficient call center service:
- we are open 24 hours a day x 7 days a week x 365 days a year;
- in 90 % of cases the waiting time does not exceed 10 seconds;
- we deal with more than 7 million telephone calls a year;
- we have 270 staff waiting for client calls.
RGS is a well capitalized and financially strong company with the financial resources to pay claims.
We received the higest ratings from rating agencies National Rating Agency (AAA) and Expert-RA (A++). These ratings provide assurance as to our financial stability and the probity of our organization.
We are here to protect the well-being of Russian people through available and relevant insurance products and services.
We have a very strong Corporate Philosophy and Principles which guide everything that we do. These are:
- A high level of professional ethics & standards
- Responsibility and honesty
- Long-term and fruitful relationships with clients, both large and small, private and corporate
- First class sophisticated services
- A wide range of competitive up-to-date insurance products
- Reliability, transparency and effectiveness of insurance deals
- Constant and comprehensive education and training of personnel and insurance agents.
In RGS, we cherish our committed staff and friendly atmosphere.
- We employ 35,000 staff and over 65,000 insurance agents
- We strive to make continuous improvements in the level of client-friendly service and agent efficiency
- We have our own team of 120 expert trainers, who operate year round throughout the country to enhance the expertise of insurance agents and employees
- We have our own Corporate University to provide invaluable training
- We have our Business School to grow business administration professionals
We were the first Russian insurance company to introduce Internet-based remote training for thousands of employees and insurance agents including those operating in remote areas.
Our products cover the following insurances for personal and business clients:
- Private property (household, apartment)
- Mortgage insurance
- Corporate property
- Corporate liability insurance
- Building and construction
- Business and financial risks
- Voluntary and obligatory medical insurance
- Accident and health
- Agriculture and crops
- Life insurance
We have 83 regional branches (based on geographical/administrative boundaries).
Our subsidiaries include:
- RGS Group of Companies is the #1 nationwide insurance company in Russia with over 90 years of experience
- Market leader in premiums in non-life insurance, 12.6% market share
- 30% of all MTPL policies are written by RGS
- Successor of Soviet State Insurance Monopolist – Gosstrakh (founded in 1921)
- Around 100 000 personnel including over 65 000 insurance agents
- Powerful network across the country
- More than 3,000 offices
- Best known brand in insurance industry, №2 in financial sector
- 83 regional branches
- Over 400 claims settlement centers across Russia
- More than 25 million individual and 250,000 corporate clients
- Over 60 billion rub in premiums collected in 2010
- Licensed to sell any type of insurance
- Reinsures with major foreign reinsurance companies with outstanding international ratings - Swiss Re, Gen Re, SCOR, Transatlantic Re, CCR
- In 2010 RGS Group of Companies was given the highest А++ rating by Expert Rating Agency.
Heir to Gosstrakh - the Soviet state insurance monopoly - Rosgosstrakh (RGS) has over 90 years of history, evolving from the time when insurance was a state-delivered and regulated service to the present-day market-driven leadership position.
It has been able to preserve the confidence of millions of its clients while reviving the old and universally respected brand name, modernizing it and infusing it with a new distinct drive, confidence and reliability. Today, the RGS brand name is immediately recognized right across Russia and attracts millions of new clients every year.
- Centralization of strategic and operating functions
- Best known insurance brand, over 90% brand recognition
- Integrated sales, marketing and centralized claims settlement functions
- Consistent standards and technology
- New competitive insurance products
- Young, energetic and competent management team
- High levels of recruitment
- Large-scale 4-level system of training: Corporate University, Business School, School of Insurance Agents, Remote E-Training